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General

What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found atwww.klarna.ie

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10

Today, sustainability is a genuine expectation for anyone purchasing fine jewellery. At Diamonds Factory, we believe that beautiful design should never come at the expense of ethics or the environment.

Whether you’re already committed to conscious choices or simply curious about the steps behind your next piece of jewellery, we want you to know exactly how we integrate sustainability into every stage of our process.

Here, we open the doors to our approach, from the materials we select to the workshops we build and the communities we support. Discover how we’re reimagining what sustainable jewellery can be, today and for the future.


Responsible Materials: 100% Recycled Metals

pearl jewellery in sand

At the core of sustainable jewellery is the responsible sourcing of precious metals. Every ring, pendant, and bracelet at Diamonds Factory starts with 100% recycled gold, platinum, or silver. This decision is rooted in our commitment to avoid large-scale gold mining, where working conditions and environmental standards can fall short of what we believe is right.

Currently, we source our metals from both industry waste and pre-loved jewellery. These materials are melted down, purified, and transformed into new, beautifully crafted pieces, ready to become part of your story. Using recycled metals reduces the need for new mining, lowers our environmental footprint, and ensures that every piece we produce is as ethical as it is beautiful. Looking ahead, as we grow, our vision is to support small-scale miners directly. By building relationships with these miners, we hope to create a positive impact in their communities and further raise standards across the industry.

An Array Of Stunning Lab-Grown Diamond Jewellery

The diamond industry has long faced scrutiny around ethical sourcing and working conditions. At Diamonds Factory, we have chosen a path that addresses both by using lab grown diamonds and ethically sourced gemstones.

Our lab-grown diamonds are produced using advanced technology, resulting in stones that are chemically, physically, and visually identical to those found in nature. Lab-grown diamonds are not only conflict-free but also fairly priced and traceable. This approach removes any uncertainty about origins and working conditions. Ethical sourcing is a standard we hold ourselves to every day as we create sustainable jewellery for our customers.

Eco-Friendly Packaging: Every Detail Matters

Packaging of diamonds factory

Our commitment to sustainability extends well beyond the jewellery itself. Every order is packaged with care using eco-friendly materials. From sturdy, recycled mailing boxes to jewellery boxes and bags made from FSC-certified recycled paper and cotton, every component is chosen with the environment in mind.

We use 100% recycled paper for cards, invoices, and even the shredded material that protects your jewellery in transit. As we look to the future, our goal is to make every aspect of our packaging, and even our office and workshop supplies, as sustainable as possible. It’s a journey, but one we believe is essential for true responsibility.

Reviving the Artisan Workshop Tradition

Mass production often strips away the artistry and personal touch that make jewellery special. At Diamonds Factory, we’re committed to bringing back the artisan workshop model. Every piece is hand-finished by trained craftspeople who use skills passed down through generations. Our artisans work in environments designed to nurture creativity and pride in their craft.

We rely on feedback from our artisans as much as from our designers and customers. This ensures that every piece is finished to the highest standard, with a genuine sense of care and connection. In the future, we aim to build more workshops worldwide, supporting local communities and preserving valuable traditions of jewellery-making.

Reducing Our Carbon Footprint

Sustainable jewellery means thinking about impact at every level, including energy use. Our ambition is to become the first 100% carbon-neutral jewellery-making workshop. Significant steps have already been taken: our workshop is designed to minimise energy consumption, and we’re installing solar panels to supply a large portion of our electricity needs with renewable energy.

Every decision, from construction materials to day-to-day operations, is made with an eye on our carbon footprint. It’s not an overnight process, but every step brings us closer to a workshop where beauty and responsibility go hand in hand.

Final Thoughts

At Diamonds Factory, sustainability is built into every piece we make. From recycled metals and lab grown diamonds to eco-friendly packaging and the revival of traditional craftsmanship, we are committed to leading the way in sustainable jewellery. Our promise is simple: to create pieces you’ll love to wear, crafted with care for people and the planet.

If you’re looking for jewellery that reflects your values and style, we invite you to explore our collection, knowing that every step has been taken to ensure your piece is as ethical as it is extraordinary.

Other Good Reads

A Guide For Precious Metals
Gemstones: meanings & spiritual properties
Lab-Grown vs. Natural Diamonds

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@diamondsfactoryworld

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