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Learn more about Klarna

Pay now

Pay directly when placing your order. No credit card number, no extra passwords, no worries.

pay later

Only pay for what you like. Review your order first and then decide what you want to keep.

Pay in installments

Pay your orders in installments and at your own pace. You decide how much you want to pay monthly.

General

What is Klarna?

Klarna is one of the leading payment providers in Europe and a licensed bank that is fundamentally changing the payment experience for buyers and sellers. The company, founded in Sweden in 2005, enables online shoppers to handle outstanding payments immediately, later or in installments quickly, easily and securely. Klarna works with more than 130,000 retailers such as Asos, Spotify, MediaMarkt and Deutsche Bahn and currently employs more than 2,500 people in 14 countries. In 2014 Klarna took over Sofort GmbH; In 2017, Billpay GmbH was acquired. The company's investors include; Sequoia Capital, Bestseller Group, Atomico, VISA and Permira. More information can be found atwww.klarna.ie

Is it safe to shop online with Klarna?

Definitely! Shopping online couldn't be more secure than with Klarna. In a store, you can always touch and check the goods you want to buy before paying for them. We believe that online shopping should be no different. That's why Klarna purchase on account gives you the opportunity to check your goods first and pay later.

Our goal is to make shopping easier and safer - smooth. That is why we take drastic measures to protect you as a buyer against fraud and unreliable online retailers. Whenever you see the Klarna logo in an online store, you can be sure that the store is trustworthy and meets our strict requirements.

Klarna is also certified by TÜV Saarland and Trusted Shops. Certificates give you as a consumer positive indications of the quality of the services and products. The associations registered under "the TÜV" are known worldwide and the certificates promote the highest international reputation. TÜV Saarland has concentrated on customer-oriented services outside the traditional official fields of activity. Every year, TÜV Saarland ensures that our business model is serious and that Klarna offers secure payment methods through a detailed investigation.

Klarna has been a “Trusted Shops Authorized Partner” since 2011 and as an “authorized partner”, Klarna's processes are perfectly adapted to the Trusted Shops quality criteria. The Trusted Shops quality criteria are based on national and European laws that are important for online shopping. They take into account the current judgments and requirements of consumer protection organizations or go even further. Read more about the Trusted Shops seal of approval here.

In addition, Klarna Buyer Protection protects you with every purchase from Klarna. This is an agreement between you and Klarna that allows you to shop online safely. To ensure that the Buyer Protection Directive applies, you as a consumer must make the purchase from an entrepreneur. Please note that the Buyer Protection Directive only applies to payments made with Sofort if it is expressly stated on the payment method selection page in the merchant's online store.

I have more questions about my payment. Can I speak to someone from Klarna?

Yes of course! You can chat with us in the app at any time or call us on 0221 669 501 10

Learn more

FAQ

We hope you'll find the answer to your question in our FAQ section, but if this is not the case, please get in touch with our Customer Care Team on 01 691 7886 01 691 7886
About us

We combine superb value with excellent quality, and cut out the middleman, to deliver you prices that are lower than on the high street. We have our own team of skilled craftsmen and master jewellers who create each piece especially for you. We are renowned globally for providing customisable, affordable and high-quality diamonds and diamond jewellery

Don't confuse superb value with poor quality. We use a skilled group of craftsmen and master jewellers that are very experienced. We are renowned globally for providing personalised, affordable and high-quality diamonds and diamond jewellery, supplying various high street and chain stores.

3 key reasons we have the lowest prices:

  • We are a diamond manufacturer.
  • We do not deal with the middleman.
  • We run an incredibly efficient company so overheads are optimised.

Note:

We guarantee that our prices are the cheapest in the UK.

Get In Touch

If you would like to discuss any aspect of the superb value that we offer, or the quality of our diamonds please get in touch with our friendly customer care team on 01 691 788601 691 7886 or enter into a live chat.

Orders

We engrave many pieces of jewellery each year and the chances are that your ring will also be suitable for engraving.

Important things to note about engraving

There are a number of very important things you should note about engraving:

  • There is a character limit on most rings
  • Engraving will add 3 to 4 days onto the delivery time of your ring
  • Engraving a ring means refunds are not possible
  • Resizing a ring is not possible after engraving

If you wish to engrave your ring we strongly advise that you take the correct measurements, using our ring size guide, and that you take your time when choosing the perfect design

Get In Touch

If you would like to discuss engraving your ring with our friendly customer care team, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat

Any item purchased with us has to be collected within 90 days from when it arrives in-store. Any order not collected within 90 days will be automatically cancelled and subject to a 30% restocking fee of the full order value.

Returns

Please take a moment to read our returns policy.

Get In Touch

If you would prefer to talk to a member of our customer care team about returning an order, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat .

We wish for all of our customers to be completely satisfied with their purchase, therefore we are more than happy to assist wherever possible by exchanging items. Unfortunately we cannot accept bespoke or engraved items for an exchange due to the nature of the design.

Get In Touch

If you would prefer to talk to a member of our customer care team about whether an exchange is possible, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat .

Of course! We offer a ring resizing service to all of our customers, so don't worry if your ring is too large or too small as our master jewellers are skilled at resizing rings.

Resizing Costs
Please use our ring size guide to find your exact ring size and then get in touch with our friendly customer care team on 01 691 7886 01 691 7886 in order to get an assessment of any charges that may apply.

If you wish to return an item, please review our returns policy, which outlines the terms and procedures for returning an item.

Get In Touch

If you would prefer to talk to a member of our Customer Care Team about returning an item, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat.

Payments

We are 100% committed to providing a safe ecommerce shopping experience. To date we have satisfied over 50,000+ happy customers and our aim is always to deliver first-class customer care.

State-of-the-art ecommerce security
Our website is protected with the latest security certificates (SSL certificates). These certificates use state-of-the-art encryption technologies so that you can have complete peace of mind when shopping online with us.

PCI Compliant
Our systems are compliant with the PCI Security Standards Council, which was founded by Visa, MasterCard, American Express and JCB International. You can find out more about the PCI Security Standards Council at www.pcisecuritystandards.org.

Verified by Visa and MasterCard
We also use Visa and MasterCard Secure Code technology for processing all orders.

Get In Touch

If you would like to talk to a member of our Customer Care Team about ordering by telephone, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat .

We are happy for you to make payment by any of the following methods:

Credit or debit card
We accept all major credit and debit cards.

PayPal
We are pleased to accept payments via PayPal, simply select this payment option during the checkout process. If you wish to pay via this method over the phone, simply contact our customer care team and we will send you a PayPal request. Upon receipt of the request, simply make the payment and email us with the payment details. You shall then receive the order confirmation against your order.

Bank Transfer
We can also accept payments via bank transfer, simply call or email the customer care team if you wish to pay by this method.

Cheque
We are also happy to receive payment via cheque. Contact a member of our customer care team if you require further information on this payment method.

Telephone
We can accept payment over the phone. Simply contact our customer care team where they will ask for your card and order details to take the payment.

Get in touch

If you would like to talk to a member of our customer care team about payment options, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat .

We offer a range of secure and convenient payment options:

Credit Card
We accept all major credit cards including Visa, Mastercard, and American Express.

PayPal
You can easily pay with PayPal by selecting it at checkout. There are no additional fees for using PayPal.

Bank Transfer / Prepayment
In addition to traditional bank transfer, you can also pay using SOFORT or direct debit.

Amazon Pay
Pay quickly and securely using your Amazon account — just select Amazon Pay at checkout.

Klarna
Flexible payment with Klarna: choose to pay now, later, or in installments, depending on what suits you best.

Telephone
Prefer to speak with someone? Call our friendly customer service team, and we’ll help you complete your payment.

All listed prices include packaging and delivery.

Contact Us

If you’d like to know more about our company or have any questions, please contact our customer service team at 01 691 7886 01 691 7886 or via live chat .

If your card details have been rejected there are a number of possible reasons as to why this may be. Please check the below reasons, alternatively simply get in touch with our customer care team where they will be happy to take the payment from over the phone.

Reasons for a card payment rejection
The vast majority of reasons why a card is rejected are because of the protection policies of the bank. You may have to phone your bank to tell them that you wish to purchase a high-value item.

Alternatively, you may have incorrectly input any of the below information:
  • Card Holder Name
  • Credit Card Number
  • Card security code (3-4 security code on the back of your card)
  • Postcode

Get in touch

If you would like to talk to a member of our Customer Care Team about making payment over the telephone, please get in touch on 01 691 7886 01 691 7886.

Depending upon the payment method used it can take between 8-10 working days for a refund to be processed. Our excellent customer service team will be happy to notify you of estimated refund times at the point when a refund is agreed.

Get in touch

If you would like to talk to a member of our Customer Care Team about our Returns Policy and the potential for receiving a refund, please get in touch on 01 691 7886 01 691 7886.

VAT (value added tax) is applicable for all orders placed on this website. All the products displayed online are inclusive of VAT. The VAT Retail Export Scheme allows the VAT amount to be reimbursed to customers when they purchase goods in the EU and then export them outside the EU. However, orders from Diamonds Factory are ineligible for the VAT Retail Export Scheme because we are an internet-based mail-order company and therefore not eligible to participate.

Get in touch

If you would like to talk to a member of our Customer Care Team about this matter further, please get in touch on 01 691 7886 01 691 7886.

VAT (Value Added Tax) is collected for all the shipments within the European Union. If you are located outside of the EU territory or countries which are exempt of VAT, simply get in touch with our customer care team on 01 691 7886 01 691 7886 and they will help you make your purchase over the telephone.

Get in touch

If you would like to talk to a member of our Customer Care Team about this VAT matter further, please get in touch on 01 691 7886 01 691 7886.

Yes, we are pleased to be able to offer discount codes wherever possible and do so throughout the year.

Get in touch

If you would like to talk to a member of our Customer Care Team about discounts that might apply at the moment, please get in touch on 01 691 7886 01 691 7886 or enter into a live chat .

If you wish to use two cards for one transaction this is definitely possible. You just need to make sure that both cards belong to the same owner and are registered at the same billing address. Simply call our customer care team so they can take your payments over the phone.

Get in touch

If you would like to talk to a member of our customer care team about making a purchase with two credit cards over the telephone, please get in touch on 01 691 7886 01 691 7886.

Yes, we are proud to offer a price guarantee that means we aim to match like-for-like prices. If you wish to take advantage of this service please get in touch with our customer care team and provide details of the price and product that you would like us to match.

Get in touch

If you would like to talk to a member of our customer care team about a price match please get in touch on 01 691 7886 01 691 7886, email service@diamondsfactory.ie, or enter into a live chat.

Once you make a payment your bank will authorise the amount for the transaction that you have made. The actual settlement for the amount between your account and our account is usually completed in around 2-3 days. The payee will be itemised as Neve Jewels Ltd, which owns the Diamonds Factory brand.

Get in touch

If you would like to talk to a member of our Customer Care Team about taking payments from your card, or if you would like to make a payment over the telephone, get in touch on 01 691 7886 01 691 7886 or enter into a live chat.

The Flying Blue+ payment method is an alternative payment option available to all Flying Blue members. It allows you to instantly earn Miles on payments and save money by using Miles for purchases made on the Diamonds Factory website.

Select the Flying Blue+ payment method during checkout and enter your Flying Blue account credentials. If you don’t have a Flying Blue account, click the “Sign up” button on the Flying Blue website to create one.

Yes, you can use any payment card in combination with your Flying Blue Miles and cash. For the cash portion of your payment, you will earn Miles.

If you're not completely satisfied with your purchase, you can return it for a full refund or exchange within 30 days of receipt. Once we receive the returned item, we will cancel the Flying Blue payment option, notify Flying Blue to credit your Miles, and refund the remaining amount paid via the original payment method.

For any questions regarding Flying Blue, including benefits, payments, refunds, or your Flying Blue account, please visit the "Contact Us" section on the Flying Blue website.

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