Returns Policy - Diamonds Factory

Returns And Refunds

The customer is only eligible for Returns and Refund if he or she fulfills the following conditions:

Engraved items cannot be returned for credit or exchanged.
The jewellery is not engraved, bespoke or resized.
The jewellery is in its original, perfect state and the barcode security tag is intact.
Eligible products must be returned within 30 days after reception, unworn and in pristine condition.
Customers have 30 days to reject faulty goods.
The jewellery is returned within 30 days from the date of dispatch.
Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
Our 30 days return policy supplements your 14 days withdrawal rights under CRA.
For non-conformity, remedies include repair, replacement, price reduction, or termination.There is no strict time limit if the customer has notified us reasonably.
All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 10-14 days to be processed.

Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advise you to get the jewellery insured to protect yourself against such mishaps. Our advice to you is to inspect your item as soon as it arrives, and notify Diamonds Factory for any defect or damage, if you find any issues please contact us on 01 691 7886 or email us at service@diamondsfactory.ie

The jewellery sold at discount prices cannot be replaced at the same discounted price.

The delivery costs for returning the product will be customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product.

Note: Please return your purchase via Royal Mail Special Delivery or FedEx/ UPS and insure the package for the full amount of the purchase. Diamonds Factory is not responsible for damage or lost packages during shipment. Shipping is at your own cost unless the product is faulty.

A warranty period of 02 years is mandated by law in Ireland depending on the expected lifespan of the item.

Your CRA rights are not affected by our commercial warranty.

Returns:

If you are contracting as a consumer, you may cancel the contract at any time within 30 days of dispatch which is beyond your statutory withdrawal rights under BGB and Consumer Rights Directive.

The customer is only eligible for Returns and Refund if he or she fulfills the following conditions:

Returns are excluded if:
The jewelry has been engraved, custom-made, or resized.
The jewelry is not in its original and perfect condition.
The jewelry is worn or confirmed.
The barcode security label is not intact.
The jewelry is not returned within 30 days of the shipment date.
The jewelry was purchased at a discounted price. The item cannot be replaced at the same discounted price.
Please note that all items returned for a refund or exchange must be unworn, with the tags attached, and in perfect condition.
Our 30 days return policy supplements your 14 days withdrawal rights under BGB and Consumer Rights Directive. In this case, you will receive, at your option, an exchange or a full refund of the price paid for the goods, excluding delivery costs, in accordance with our Returns Policy.
Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
For non-conformity, remedies include repair, replacement, price reduction, or termination.There is no strict time limit if the customer has notified us reasonably.
All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 10-14 days to be processed.

Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. Our advice is to inspect your item upon arrival and notify Diamonds Factory of any defects or damage. If you have any problems, please contact us at 01 691 7886 or email us at service@diamondsfactory.de within 48 hours for prompt remedy under BGB.

If you return goods because you have cancelled the contract, we will process your refund as soon as possible and in any event within 30 days of the day on which we receive the goods back from you. In this case, we will refund the full price of the goods (less the cost of any expedited delivery options or the cost of any damage or wear and tear caused by you to the goods). However, you will be responsible for the cost of returning the goods to us and insuring them during transit. The cost will vary depending on the country the item is shipped from and the value of the item.

Note: Diamonds Factory is not responsible for loss or damage to returned goods during transit. We cannot be held liable for any loss or damage you may incur as a result of your return, delayed delivery, or cancellation of goods. Therefore, we recommend retaining all shipping documents and fully insuring the goods during transit. Shipping is at your own cost unless the product is faulty.

A warranty period of 02 years is mandated by law in Germany depending on the expected lifespan of the item.

Your BGB rights are not affected by our commercial warranty.

RETURNS AND REFUNDS

The customer is only eligible for Returns and Refund if he/she fulfils the following conditions:

Jewelry is not engraved, custom made, or resized.
Engraved items cannot be returned for credit or exchanged.
The jewelry is in its perfect original condition and the barcode security label is intact.
Jewelry is returned within 30 days of the shipping date.
Customers have 30 days to reject faulty goods.
Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
Our 30 days return policy supplements your 14 days withdrawal or 2 year warranty rights under Code de la Consommation.
All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 10-14 days to be processed.
Any diamond that falls out of the ring or is lost will not be covered by our return policy and no replacement will be guaranteed. We strongly advise you to have your jewelry protected against such accidents. Return your item as soon as it arrives, and inform Diamonds Factory of any defects or damage. If you find any problems, please contact us at 01 86 76 10 22 or by email at service@diamondsfactory.fr
For non-conformity, remedies include repair, replacement, price reduction, or termination (Arts. L.217-4 to L.217-16). There is no strict time limit if the customer has notified us reasonably.
Jewelry sold at a discount price cannot be replaced at the same reduced price.
Please keep in mind that any item returned for refund or exchange must always be unworn, with the tag and in perfect condition.

Note: Shipping costs for returning the product will be the sole responsibility of the customer and will only be refunded in the case of a manufacturing defect in the product. Note: Please return your purchase via FedEx/UPS special delivery and insure the package for the full purchase amount. Diamonds Factory is not responsible for damage or lost packages during shipping.

A warranty period of 02 years is mandated by law in France depending on the expected lifespan of the item.

Your Code de la Consommation are not affected by our commercial warranty.