AGREEMENT

USE OF THE WEBSITE

• Diamonds Factory grants you a non-exclusive, revocable licence to use the Website, but you shall not amend or modify any Website Content.
• You shall not exploit the Website Content (or any part thereof) for any commercial use or purpose except as specifically agreed with Diamonds Factory in connection with the services provided through the Website.
• You are granted a non-exclusive and revocable right to create a hyperlink to the Website provided that such link does not portray Diamonds Factory or any services provided in connection with Diamonds Factory in a false, misleading or offensive manner, or claim any association with Diamonds Factory.
• You shall not use any Diamonds Factory logo, design or trademark or any other intellectual property rights belonging or licensed to Diamonds Factory in connection with the aforesaid link without the express written consent of Diamonds Factory.
• Diamonds Factory reserves the right to make changes from time to time to the Website Content.
• If you submit any user-generated content (such as reviews or comments), you grant us a non-exclusive, royalty-free license to use, reproduce, and display such content on the Website.
• You must comply with all applicable laws, including BGB, EU consumer and data protection laws, when using the Website.

INTELLECTUAL PROPERTY RIGHTS

• All intellectual property rights in the website and website content are owned by us or our licensors. Your use does not grant ownership rights.
• You may not publish, broadcast, retransmit, distribute, disseminate, sell, circulate or otherwise make available any part of the Website Content to any third party without the express written consent of Diamonds Factory;
• Any copy you make of any part of the Website Content must retain any copyright or other intellectual property notices contained in the original material together with an acknowledgment that such material is the property of Diamonds Factory or its Licensors; and
• You acknowledge that some parts of the Website Content may be subject to other intellectual property rights reserved by Licensors and, notwithstanding any other provision in these Terms, you acknowledge that no sub-licence is granted to you by Diamonds Factory in respect of any such intellectual property rights except to the extent necessary to give effect to your rights as expressly set out in these Terms.

LIABILITY

• We will make reasonable efforts to ensure Website accessibility but do not guarantee it. We are not liable for interruptions except where caused by our intent or gross negligence (BGB § 276).
• You acknowledge that we do not make any representation or warranty (whether express or implied) that any Website Content is virus-free and therefore we recommend that you use a security software. Diamonds Factory accepts no liability for the same.
• To the extent permitted by law, our total liability for claims arising from these Terms, the Website, or Products is limited to the price paid for the Products. This does not apply to liability for death, personal injury, fraud, or any liability that cannot be excluded under the BGB (§§ 309, 280) or other laws including consumer guarantee of conformity and acceptable quality. If we are liable, remedies are limited to those under the consumer rights (e.g. repair, replacement, price-reduction or termination) or where permitted, the order amount.
• We provide the Website and Products "as is," but this does not exclude statutory warranties under the BGB (e.g., conformity, quality, fitness for purpose per §§ 434, 437).
• Diamonds Factory does not bear any liability arising out of any defects from any design, if any adjustments, alterations or any other modification has been carried out to the products by any third person, who is not authorized by Diamonds Factory. This does not affect your rights for manufacturing defects. If we are liable, remedies are limited to those under the BGB (e.g., repair, replacement, price reduction, withdrawal) or, where permitted, the Order amount. All other conditions are excluded only to the extent permitted by law
• You must comply with all applicable regulations and laws, including any necessary customs, import, or other permits for deliveries outside the EU. The import or export of products displayed on the Site may be restricted or prohibited by certain national laws. We make no representations and assume no liability for the import or export of products you purchase.
• Please also note that you must comply with all applicable laws and regulations of the country from which the goods you order originate. We are not liable for any violation of such laws by you.
• Other than as expressly provided in these Terms and Conditions, all indemnities, warranties and conditions (whether express or implied) are hereby excluded to the fullest extent permitted by applicable law.
• We reserve the rights to change any information, price or content and improvise the website at any time without any notice.

Nothing in these Terms excludes, restricts or modifies any guarantees, rights, remedies, or liabilities imposed by the Consumer Rights Directive or any other applicable law that cannot be excluded by agreement.

PRIVACY

• Your privacy is important to us and we comply with EU-GDPR and BDSG.
• By using the Website, you agree to our Privacy Policy at www.diamondsfactory.ie/privacy-policy, which explains how we collect, use, disclose, and protect your personal data per GDPR and the BDSG.
• We may collect personal data (e.g., name, email, phone, payment details) for Orders, newsletters, or services, based on consent or contract necessity (GDPR Art. 6).
• As an indirect subsidiary of Neve Jewels Ltd (UK), we may transfer your data to our UK ultimate parent company for group purposes (e.g., order processing, marketing, and customer behaviour analysis).
• The UK has EU adequacy (GDPR Art. 45), ensuring equivalent protection. You have rights including access, rectification, erasure, and objection. Data is processed on lawful bases such as consent or legitimate interests, and retained only as necessary (e.g., for marketing, customer behaviour analysis and order fulfillment). For full details on purposes, recipients, and your rights, see our Privacy Policy.
• We comply with GDPR; contact our Datenschutzbeauftragter at data.controller@nevejewels.com for queries/complaints.

COLLECTION OF PERSONAL DATA

• We may collect personal data, such as name, email address, and phone number, when you fill out a form on the website or sign up for a newsletter..
• This personal information will only be used for the specific purpose for which it was collected and may be shared with Group Companies for those purposes, subject to our Privacy Policy.
• We are 100% committed to protecting your privacy and security and we totally appreciate and respect how important privacy is. We will strive to ensure that your data is not used for any other than aforementioned by us or by the third parties engaged by us.
• Please refer to our Privacy Policy for full details on how we and Group Companies handle your data in compliance with the General Data Protection Regulation (GDPR) and the Federal Data Protection Act (BDSG), including details on accessing or correcting your data, overseas disclosure (if any, e.g., to our UK parent company), data security measures, and how to make a complaint.

GOVERNING LAW

• These terms and conditions do not affect your statutory rights.
• If any provision in these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed and rendered ineffective as far as possible without modifying the remaining provisions and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions. If a provision is invalid, it is severed without affecting the rest (BGB § 306).
• These Terms, the Website, and contracts are governed by German law. Disputes not resolved via complaints will be resolved in the competent courts of [e.g., Berlin].
• If you have a complaint, please contact us first for complaints at service@diamondsfactory.ie . We always aim to resolve the issues amicably.
• You may refer to the Verbraucherzentrale (verbraucherzentrale.de) or Bundesdatenschutzbeauftragter (datenschutz.de). For EU consumers, use the ODR platform (ec.europa.eu/odr).

ORDERS

Orders on www.diamondsfactory.ie are subject to acceptance of the General Terms and Conditions.

On placing the order and checking out, you are making an offer to accept the goods at the stated price subject to the terms and conditions.

On acceptance, we will send you an Order Receipt that will have all your order details agreed by you at the time of placing the order. However, such Receipt will not be treated as a binding contract and the order will not be treated as 'accepted' for the following reasons:

• Payment not authorized;
• Partial payment pending;
• Products out of stock;
• Error on the website with respect the stated price amount;
• Order being cancelled.
• Cannot fulfil order

Your purchase contract is only confirmed and concluded when we send you an email with the order confirmation within 5 working days of receiving your order. If your order is not confirmed, any payment made will be refunded promptly.

Once confirmed, the Order is binding, subject to your 14-day withdrawal right under BGB § 355 (excl. personalized Products).

Order Completion Reminders

By providing your contact information (e.g., email or phone number) during the checkout process or account sign-up, you consent to us sending you limited, non-promotional communications to assist with completing your order. This may include reminders about incomplete or abandoned orders, or any other assistance related to incomplete orders such as cart recovery emails or texts sent within 24-48 hours of the issue. These messages will include details of your items and an easy way to opt out or complete your purchase. You can withdraw consent at any time by [e.g., clicking the unsubscribe link, updating account preferences, or contacting support]. We will not use this information for unrelated marketing without your separate opt-in.

For full details on data handling, see our Privacy Policy.

Once confirmed, the Order is binding, subject to BGB.

DELIVERY AND COLLECTION

• We offer free delivery via DHL Express to all German destinations and all international destinations within the EU. All our products are individually marked with a specific delivery time on the product page, usually 2-3 weeks.
• Next day delivery only applies to products advertised as "Free Next Day Delivery".
• The free delivery and next day free delivery order are subject to availability, stock-levels and your consumer rights and your statutory guarantees of 14 days withdrawal.
• As a made-to-order company, most of our products are subject to a manufacturing time. This is normally between 2-3 working weeks, and 3-4 working weeks if your item is bespoke.
• Last Chance applies only to products featured in the ‘Last Chance’ category which are subject to Consumer Rights.
• For Products which are marked as ‘Last Chance’ will be delivered within 3-5 working days.
• All the efforts will be made to dispatch and deliver the products within the stipulated timescale; however, delays could be inevitable due to unforeseen circumstances.
• If a delay in your delivery should occur, we will keep you updated on your order status and provide a new delivery date.
• We are not liable for losses from delays unless our intent or gross negligence (BGB § 280). This does not affect your BGB rights. If you have any questions regarding your order, please contact us at service@diamondsfactory.ie .
• Any item purchased with an option of in-store pick up by the customer, has to be collected within 90 days of arrival at the store. Any order not picked up within 90 days will be automatically cancelled and subject to a restocking fee of 30% of the full order value. Restocking fee reflects costs; although it will be waived if it is due to our fault.

PRICES AND PAYMENT

• We take the payment at the time the order is placed, the merchant bank for security purposes will verify the card details.
• We accept all major credit and debit cards such as MasterCard, Maestro, Visa, American Express.
• We also accept payments via Paypal, AmazonPay, bank transfer, SOFORT and Klarna.
• For payments made in cash, a cash handling fee of 5% of the purchase price (plus applicable VAT) will be applied to cover administrative and security costs. This fee will be clearly indicated, including VAT, before finalizing the purchase and included in the total price. The fee does not apply to other payment methods and does not affect your statutory rights, in particular under §§ 437 et seq. BGB or other applicable laws.
• You can also place your order by phone at the toll-free number 01 691 7886 or use the free callback function.
• The prices quoted include VAT, packaging, and insured express shipping.
• Products will not be shipped until full payment for the placed order has been received.

ANTI-MONEY LAUNDERING COMPLIANCE

• For purchases exceeding €10,000, we do not accept cash payments (including banknotes or cash equivalents) in our stores or via our website (www.diamondsfactory.ie). This restriction is part of our commitment to comply with anti-money laundering regulations under the German Money Laundering Act (Geldwäschegesetz, GwG), Section 10, as amended. Accepted payment methods for purchases above €10,000 include credit/debit cards, bank transfers, or approved credit options (e.g., Klarna, V12, subject to terms).
• For non-cash transactions (e.g., bank transfers) exceeding €10,000 (or equivalent in GBP at the prevailing European Central Bank exchange rate) in a single transaction or linked transactions, we are required to conduct customer due diligence under Section 10 of the GwG.
• You must provide a valid government-issued photo identification, such as a passport, national identity card, or driving licence, and, if requested, proof of address (e.g., a utility bill less than 3 months old). This applies to purchases made online or in our stores in Germany.
• Verification will occur before processing the transaction to ensure compliance with anti-money laundering regulations. Failure to provide valid identification may result in the transaction being declined.
• All personal information collected for this purpose will be processed in accordance with our Privacy Policy, the EU General Data Protection Regulation (GDPR), and the German Federal Data Protection Act (Bundesdatenschutzgesetz, BDSG).
• Data will be securely stored solely for compliance purposes and retained for 5 years after the transaction, as required by Section 8(4) of the GwG, unless a longer period is needed for ongoing investigations. This data will not be used for marketing without your explicit consent.
• For online transactions exceeding €10,000, you may be prompted to upload identification securely via our website or arrange in-store verification. For in-store purchases, identification must be presented at the time of payment.
• If you have questions about this process, please contact our Data Protection Officer at data.controller@nevejewels.com. This requirement does not affect your statutory rights under the German Civil Code (BGB) or other applicable laws.

IN STORE PAYMENTS AND PRICING

For purchases made in our jewelry store in Germany, we accept the following payment methods in addition to those listed above: cash (subject to the limitations below), credit/debit cards (MasterCard, Maestro, Visa, American Express), and other electronic methods where available.

In accordance with German law, cash payments (bills and coins) are generally accepted as legal tender. However, we may refuse excessive numbers of bills or coins. For transparency and security reasons, we reserve the right to exclude cash payments entirely for certain items or transactions. This will be clearly indicated at the store entrance, and at the cash desk before any purchase is finalized.

For example:

Cash payments may be excluded for items priced over €200, requiring card or electronic payment only. This policy helps ensure efficient and secure transactions and will be prominently displayed in-store.

If a rebate is offered for card or electronic payments (e.g., a discount for non-cash methods), or if a handling fee applies to cash payments, this will be clearly and unambiguously stated on the relevant store displays, and at the cash desk prior to purchase.

These policies are based on freedom of contract and are declared transparently to avoid any misunderstanding. Our store employees are trained to explain these options and assist with any questions. Please note that rebates or fees cannot be applied retroactively and are subject to availability and store discretion.

For purchases exceeding €10,000 in cash, we are required by anti-money laundering regulations to verify your identity using a valid identification card (e.g., ID or passport). This information will be securely stored for reference purposes only and handled in accordance with our Privacy Policy.

We reserve the right to update these in-store payment policies at any time, with changes posted prominently in-store and on our website.

Sale

15% off eligible products, up to 5.000€ of maximum discount on the order. Offer is not valid for loose diamonds. Product exclusions may apply. This offer expires at 11.59pm 1st February 2026. The offer cannot be combined with any other promotion or discount code, and cannot be applied retroactively.

Offer is valid while supplies last. Void where prohibited or restricted. Void if sold, exchanged, copied or transferred. The offer terms and conditions are subject to change at any time without prior notice.

Any "Last Chance" items are non-refundable. Exchange will be offered at the same price of the purchase or higher. Our full refund policy applies to the rest of orders. We are happy to exchange your ring for another size as per our return policy.

Should you opt for an exchange, your new ring may contain fewer or more diamonds or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. The promotion remains applicable to the size change for 30 days.

Discount cannot be redeemed for cash. No correspondence will be entertained regarding this promotion or these Terms and Conditions.

In-Store €60 off orders over €1.500 promotion

When purchasing any product over 1.500 € in-store between 2nd February and 22nd March 2026, you can receive 60 € off. You must book and attend your appointment within this period to qualify for the promotion.

This offer is valid for in-store purchases only and cannot be redeemed online. The discount applies to a single item (not the total basket) and is applied at the time of purchase on made-to-order items only. It can be used alongside other offers running during this period but cannot be exchanged for cash or applied retrospectively.

If you’re not fully satisfied with your purchase, our 30-day return policy gives you plenty of time to return your item. Products must be unworn, in pristine condition, and include the original tag to qualify for a full refund or exchange. All returns will be reviewed by our operations team before approval.

In the unlikely event of a dispute, the decision made by Neve Jewels Ltd. (www.diamondsfactory.ie) shall be considered final. Neve Jewels Ltd. (www.diamondsfactory.ie) reserves the right to amend, modify, cancel or withdraw this promotion at any time without notice.

U.S. Customs Clearance Additional Requirements

For shipments entering the United States, U.S. Customs and Border Protection (CBP) requires the identification of the Ultimate Consignee—the party receiving the imported goods. Customers importing goods to the U.S. may need to provide a Social Security Number (SSN) for individuals This information ensures compliance with U.S. customs regulations and facilitates timely clearance of your order.

As of August 29, 2025, the suspension of the de minimis exemption requires all shipments, regardless of value, to undergo formal customs entry, which may involve additional documentation, duties, and taxes. We strongly recommend registering your SSN or EIN with CBP in advance or working with a licensed customs broker to avoid delays. Neve Jewels is not responsible for delays, additional costs, or shipment returns due to incomplete or inaccurate customs documentation provided by the customer. For assistance, please contact our customer support team or visit www.cbp.gov for more information on U.S. customs requirements.

PRICE GUARANTEE OFFER TERMS AND CONDITIONS

At Neve Jewels, we’re committed to offering our customers the best possible value. Our price match policy ensures you can shop with confidence, knowing you’re getting a fair price for a comparable product.

1. Eligibility Criteria
   • We will price match any comparable product offered by a retailer that operates both online and has a physical retail presence.
   • We do not price match against Ebay, Amazon, marketplace platforms, or private sales.
2. What Qualifies as a Comparable Product
   • Certified Natural Diamonds:
   • We will match any natural diamond that has a valid certificate number (engraved on the girdle).
   • All Other Products:
   • To qualify, specifications will need to match exactly, and clear evidence and links are required to verify price match i.e., design, gemstone, weight, colour, clarity, cut grade, stone shape, and metal type.
3. Price Match Conditions
   • The competitor’s price must be the full, regular retail price.
   • Discounted, promotional, clearance, or sale items are not eligible.
   • The price must be publicly visible and verifiable (a link or official quotation is required).
   • Prices must be in the same currency.
4. Exclusions
   • We will not price match:
   • Retailers in administration, liquidation, or outlet stores.
   • Transactions using Interest-Free Finance, Amex, or corporate cards.
5. Process & Discretion
   • All in-store price matches need to be approved by the manager.
   • Fast-track production may not be available on price-matched orders.
   • No other promotional codes or discounts may be applied in conjunction with a price match.
   • Neve Jewels reserves the right to refuse a price match based on objective criteria listed above.
6. Time Frame & Accuracy
   • Once a price is verified and matched, it will be honoured for 24 hours.
   • This guarantee applies only before purchase. If you’ve already bought a product, our standard 30-day return policy still applies.
   • The guarantee does not apply in the event of pricing or typographical errors by either party.
7. General
   • This does not affect your rights under BGB.
   • Promotions and offers may be updated or extended at our discretion. Please refer to the website for current terms.

JEWELRY CARE PLAN

Neve Jewels GmbH offers this additional protection for your jewelry. The Jewellery Care Plan can be purchased for gold, gemstone, or diamond jewelry of any carat within 30 days of the original purchase from Neve Jewels GmbH.

For this service plan to remain valid, all work, repairs, and custom work must be performed by authorized Neve Jewels Gmbh craftsmen.

We will provide the labor and parts necessary to maintain the goods in a usable and wearable condition, provided such service is necessitated by wear and tear during normal use of the goods under the conditions for which they were designed. This service plan is a "repair" plan, and all decisions regarding repair or replacement are at the sole discretion of Neve Jewels GmbH.

Our Jewellery Care Plan does not cover loss or theft, excessive misuse or neglect, improper handling, or damage caused by accident, fire, or acts of God. The original receipt must be enclosed to confirm the covered item and the purchase of the plan. This plan is non-transferable. The price of the insurance varies from €120 for 1 year to €470 for 5 years.

The insurance covers the following repairs and services.

• Re-stocking of the prongs once every 12 months
• Rhodium plating of white gold rings, once every 12 months
• Soldering of chains/bracelets, once per 12 months
• Resetting/strengthening of diamonds and gemstones, once every 12 months
• Cleaning, inspection and polishing every 12 months
• Replacing earring backs once every 12 months
• Soldering of earring posts, once every 12 months
• Replacement of closures (as with the original), once per 12 months
• Ring resizing up to 2 sizes, maximum once per policy (does not cover the remaking of ring shanks; certain ring models are not suitable for resizing and are excluded from the resizing service under this plan)
• This does not affect your BGB rights or 14-day withdrawal.

CANCELLATION, RETURNS AND REFUNDS

If you are contracting as a consumer, you may cancel the contract at any time within 30 days of dispatch which is beyond your statutory withdrawal rights under BGB and Consumer Rights Directive.

The customer is only eligible for Returns and Refund if he or she fulfills the following conditions:

• Returns are excluded if:
• The jewelry has been engraved, custom-made, or resized.
• The jewelry is not in its original and perfect condition.
• The jewelry is worn or confirmed.
• The barcode security label is not intact.
• The jewelry is not returned within 30 days of the shipment date.
• The jewelry was purchased at a discounted price. The item cannot be replaced at the same discounted price.
• Please note that all items returned for a refund or exchange must be unworn, with the tags attached, and in perfect condition.
• Our 30 days return policy supplements your 14 days withdrawal rights under BGB and Consumer Rights Directive. In this case, you will receive, at your option, an exchange or a full refund of the price paid for the goods, excluding delivery costs, in accordance with our Returns Policy.
• Products bought via distance sales can be returned within 14 days. You may notify us to cancel the order. (Exclusion- Personalised products).
• For non-conformity, remedies include repair, replacement, price reduction, or termination. There is no strict time limit if the customer has notified us reasonably.
• All returns will be assessed by our operations team prior to being accepted. Assessment usually takes between 10-14 days to be processed.

Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. Our advice is to inspect your item upon arrival and notify Diamonds Factory of any defects or damage. If you have any problems, please contact us at 01 691 7886 or email us at service@diamondsfactory.ie within 48 hours for prompt remedy under BGB.

If you return goods because you have cancelled the contract, we will process your refund as soon as possible and in any event within 30 days of the day on which we receive the goods back from you. In this case, we will refund the full price of the goods (less the cost of any expedited delivery options or the cost of any damage or wear and tear caused by you to the goods). However, you will be responsible for the cost of returning the goods to us and insuring them during transit. The cost will vary depending on the country the item is shipped from and the value of the item.

Note: Diamonds Factory is not responsible for loss or damage to returned goods during transit. We cannot be held liable for any loss or damage you may incur as a result of your return, delayed delivery, or cancellation of goods. Therefore, we recommend retaining all shipping documents and fully insuring the goods during transit. Shipping is at your own cost unless the product is faulty.

A warranty period of 02 years is mandated by law in Germany depending on the expected lifespan of the item.

Your BGB rights are not affected by our commercial warranty.

DAMAGED AND USED ITEMS

• You must inspect the products for any defects or damage upon receipt. Please notify us of any defects within 60 days of the delivery date, but the BGB rights apply beyond this if reasonable, and we shall arrange for replacement, repair, or refund as appropriate under the BGB. However, failing to do so within 60 working days will not be acceptable for any refunds.
• Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweller other than Diamonds Factory will not be accepted.
• Every product comes with a bar coded security tag which needs to be intact, breaking this tag will void your 60 Days returns.
• Any item repaired, resized or engraved by a third party not registered with or approved by Diamonds Factory jewellery workshop will void the manufacturing warranty.
• Items sent to our office without secure packaging and shipped beyond the return period, will not be eligible for refunds.
• All earrings must be returned unworn to be eligible for an exchange.
• Our goods come with a lifetime warranty against manufacturing and workmanship defects subject to your rights under BGB. This warranty does not apply to items subject to excessive wear, misuse, or physical damage, whether accidental or otherwise. Upon acceptance of delivery, insurance and protection of the goods becomes the sole responsibility of the customer.
• Diamonds Factory is not liable for any loss, theft or resulting damage.
• If the purchased jewelry has been tampered with or altered in any way by the customer, another jeweler, or any other third party, the lifetime warranty and return policy will be void, and the item will not be refunded or returnable.

RIGHTS OF THIRD PARTIES

A person who is not a party to the contract has no rights under or in connection with the contract.

RING RESIZING

Resizing is an additional service and does not limit your BGB rights for faulty products. Our team will assess the feasibility before confirming the costs and you will be notified in advance.

Determining the correct size for your ring can be a complicated matter. We offer resizing options depending on the type and complexity of your ring. Worn rings can be resized, except for eternity rings. Below you'll find the resizing process and other information. Our team is always available to assist you if you have any questions about your ring size.

Engagement rings and diamond rings:

For plain rings that are not set with diamonds or gemstones, we offer a free resizing of up to 2 sizes up or down within 30 days of receiving the item.

For any size change beyond two sizes, we charge a fee of €69.

For diamond-studded or gemstone-set engagement rings (including custom-made pieces), the jewelry must be appraised to determine whether the ring can be resized or whether a new one is required. In both cases, resizing is free of charge within 30 days, up to two sizes larger or smaller. A minimum fee of €69 applies for all resizings beyond two sizes.

Eternity rings:

Fully set eternity rings: Due to the nature of the setting, eternity rings cannot be resized and must be replaced within 30 days of receipt. The price depends on the cost difference between sizes and is a minimum of €69. Please contact our team to discuss alternative options for your ring.

Half & ¾ eternity rings:

Due to the nature of the setting, all half and ¾ eternity rings must be inspected to ensure they can be resized or if they need to be remade, which will incur a charge. The price depends on the difference in size and is a minimum of €69.

Wedding rings:

For plain wedding rings that aren't set with diamonds or gemstones, we offer a free resizing of up to two sizes up or down within 30 days of receipt. For resizing beyond two sizes, we charge a fee of €69. All rings are inspected by our team before the price is confirmed.

Wedding rings set with diamonds or gemstones must be checked before resizing to ensure that the setting allows for resizing.

Custom-made rings:

We offer free resizing of up to two sizes up or down within 30 days of receipt, provided resizing is possible. For resizing more than two sizes, there is a fee of €69. Upon receipt of your request, our team will check if resizing is possible and discuss this with you. Depending on the complexity of your ring, resizing may incur additional costs, which you will be responsible for. This also applies if the ring needs to be remade from scratch if it cannot be adjusted as desired. You will be informed of any additional costs in advance. We will then determine whether resizing is necessary.

GENERAL TERMS AND CONDITIONS FOR THE MOBILE MESSAGING SERVICE

• The Diamonds Factory Mobile Messaging Service (the "Service") is operated by Neve Jewels Limited By using the Service, you agree to these terms and conditions ("Mobile Terms").
• We may change or cancel the Service or any of its features without notice, and we may also change these Mobile Terms at any time, and your continued use of the Service after the effective date of any such change will constitute your acceptance of those changes.
• By agreeing to Diamonds Factory's SMS service, you agree to receive recurring SMS messages from and on behalf of Diamonds Factory through your wireless service provider to the mobile phone number you provide, even if your mobile phone number is listed on an official "Do Not Call" list.
• We will only send SMS/text messages with your express consent in accordance with the General Data Protection Regulation and Telemedia.
• We and Group Companies comply with GDPR & TMG, ensuring lawful processing, identifying ourselves as the sender in every message, and providing a functional unsubscribe facility.
• You are solely responsible for all costs and fees charged by your wireless service provider for text messaging. Message frequency varies. Message and data rates may apply.
• You can unsubscribe from the service at any time by replying to one of our SMS messages with "STOP" or clicking on the unsubscribe link ("OPT OUT"). You will receive a one-time confirmation SMS to unsubscribe. No further messages will be sent to your mobile device unless you request them. SMS complies with GDPR and ePrivacy Regulation. Subject to Privacy Policy.
• We may change any short code or telephone number we use to operate the Service at any time. Any messages, including STOP or HELP requests, you send to a short code or telephone number we have changed may not be received, and we are not responsible for fulfilling any requests contained in such messages. To the fullest extent permitted by applicable law, you agree that we are not liable for any failed, delayed, or misdirected delivery of any information sent through the Service, for any errors in such information, and/or for any actions you take or fail to take in reliance on the information or the Service.

REPLATING

To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated. We do offer Rhodium plating along with cleaning and polishing for a fee of 59€. Please contact our team for more information.

COMPLAINTS AND DISPUTES

If you are unsatisfied with our Products or services, contact us at [email/phone]. We will investigate and respond within [e.g., 14 days]. For privacy complaints, see our Privacy Policy.

FORCE MAJEURE

We are not liable for delays or failures due to events beyond our reasonable control (e.g., natural disasters, strikes), but we will notify you and mitigate impacts.

This does not affect your rights under BGB or the Consumer Rights Directive.

SEVERABILITY

If any provision is invalid or unenforceable, it will be severed without affecting the rest of these Terms.