Terms & Conditions

Agreement

• These terms and conditions (“Terms”) are the terms upon which Diamonds Factory Ltd makes its website www.diamondsfactory.ie (the “Website”) and the content of the Website, including without limitation any information, text, images, photos, design, files, software, music, sound and video (“Website Content”) available to you.

Use of Website

• Diamonds Factory grants you a non-exclusive, revocable licence to use the Website, but you shall not amend or modify any Website Content.
• You shall not exploit the Website Content (or any part thereof) for any commercial use or purpose except as specifically agreed with Diamonds Factory in connection with the services provided through the Website.
• You are granted a non-exclusive and revocable right to create a hyperlink to the Website provided that such link does not portray Diamonds Factory or any services provided in connection with Diamonds Factory in a false, misleading or offensive manner, or claim any association with Diamonds Factory.
• You shall not use any Diamonds Factory logo, design or trademark or any other intellectual property rights belonging or licensed to Diamonds Factory in connection with the aforesaid link without the express written consent of Diamonds Factory.
• Diamonds Factory reserves the right to make changes from time to time to the Website Content.

Intellectual Property Rights

• You may not publish, broadcast, retransmit, distribute, disseminate, sell, circulate or otherwise make available any part of the Website Content to any third party without the express written consent of Diamonds Factory;
• Any copy you make of any part of the Website Content must retain any copyright or other intellectual property notices contained in the original material together with an acknowledgment that such material is the property of Diamonds Factory or its Licensors; and
• You acknowledge that some parts of the Website Content may be subject to other intellectual property rights reserved by Licensors and, notwithstanding any other provision in these Terms, you acknowledge that no sub-licence is granted to you by Diamonds Factory in respect of any such intellectual property rights except to the extent necessary to give effect to your rights as expressly set out in these Terms.

Liability

• Diamonds Factory shall use reasonable endeavours to ensure the accessibility of the Website but such accessibility can not be guaranteed at all times. Diamonds Factory shall not be liable for any restrictions, interruptions or delays in your use of the Website.
• You acknowledge that Diamonds Factory does not make any representation or warranty (whether express or implied) that any Website Content is free of viruses or harmful components and Diamonds Factory accepts no responsibility or liability for the same.
• Diamonds Factory's total liability will be limited 'only' to the total price of the products ordered by you.
• Diamonds Factory does not bear any liability for any loss or damage of any nature arising from any breach of any express or implied guarantee. This includes financial loss, personal injury, sickness and death.
• Diamonds Factory does not bear any liability arising out of any defects from any design, if any adjustments, alterations or any other modification has been carried out to the products by any third person, who is not authorized by Diamonds Factory.
• You must observe and comply with all the applicable regulations and legislations, including all necessary customs, import or other permits to purchase from our website. The importation or exportation of the products displayed on the website may be prohibited by certain national laws. We make no representation and accept no liability in respect of the import or export of the products you purchase.
• To the fullest extent permitted by 'Law', Diamonds Factory is providing this website on an "AS IS" basis and makes no warranty of any kind, either express or implied, with respect to this website or its contents. We reserve the rights to change any information, price or content and improvise the website at any time without any notice.
• If Diamonds Factory, becomes liable to the Buyer for any reason, their liability will be limited to the amount paid by the Buyer for the Order concerned.
• Nothing in this clause 4 or in these Terms is intended to limit or exclude any rights you might have as a consumer under law nor in any way to limit or exclude Diamonds Factory’s liability to you for any liability, which it is not possible to limit or exclude at law.

Privacy

You acknowledge and agree to be bound by the terms of Diamonds Factory’s privacy policy as set out on the privacy policy page on this Website.

Governing Law

• These Terms and Conditions do not affect your statutory rights.
• If any provision in these terms and conditions is prohibited by law or judged by a court to be unlawful, void or unenforceable, the provision shall, to the extent required, be severed and rendered ineffective as far as possible without modifying the remaining provisions and shall not in any way affect any other circumstances of or the validity or enforcement of these terms and conditions.
• The website, its contents, terms and conditions and contracts shall be governed by and construed in accordance with English Law any disputes not resolved by normal complaints procedure will be resolved exclusively in the courts of England.

Orders

Orders placed on www.diamondsfactory.ie will be subject to acceptance in accordance to the terms and conditions.

• On placing the order and checking out, you are making an offer to accept the goods at the stated price subject to the terms and conditions.
• On acceptance, we will send you an Order Receipt that will have all your order details agreed by you at the time of placing the order. However, such Receipt will not be treated as a binding contract and the order will not be treated as 'accepted' for the following reasons:
  • Payment not authorized;
  • Partial payment pending;
  • Products out of stock;
  • Error on the website with respect the stated price amount;
  • Order being cancelled.
  • Can not fulfil order

Your contract to purchase is not complete until we send you an e-mail of order confirmation within next 5 working days from the date of receipt of order.

Delivery And Collection

• We offer free delivery to all UK destinations and free delivery to all international customers spending over 500€. All our products are individually labelled with specific delivery time given on product page.
• Free Next Day delivery applies to only those products advertised as "Free Next Day Delivery".
• All the efforts will be made to dispatch and deliver the products within the stipulated timescale; however, delays could be inevitable due to unforeseen circumstances.
• At all times, we will keep you updated about any such delays and inform you about the next date.
• We will not be held responsible for any loss you may suffer on account of late delivery or cancellation of your order. You can contact us if you have any questions regarding your delivery issues at service@diamondsfactory.ie.
• Any item purchased with us has to be collected within 90 days from when it arrives in-store. Any order not collected within 90 days will be automatically cancelled and subject to a 30% restocking fee of the full order value.

Pricing And Payment

• We take the payment at the time the order is placed; the merchant bank for security purposes will verify the card details.
• We accept all major credit cards and debit cards like Master Card, Maestro, Visa, Switch and Delta. You can also place an order over the phone by calling on our toll free number 01 691 7886.
• The prices shown are inclusive of VAT, Packaging.
• Products are not shipped until and unless complete payment is received for the order placed.

Collection of Personal Data

We may collect personal data, such as name, email address, and phone number, when you fill out a form on the website or sign up for a newsletter. This personal data will only be used for the specific purpose it was collected for.

Mobile Message Service

• The Diamonds Factory mobile message service (the "Service") is operated by Neve Jewels LTD (“Diamonds Factory”, “we”, or “us”). Your use of the Service constitutes your agreement to these terms and conditions (“Mobile Terms”).
• We may modify or cancel the Service or any of its features without notice, we may also modify these Mobile Terms at any time and your continued use of the Service following the effective date of any such changes shall constitute your acceptance of such changes.
• By consenting to Diamonds Factory’s SMS/text messaging service, you agree to receive recurring SMS/text messages from and on behalf of Diamonds Factory through your wireless provider to the mobile number you provided, even if your mobile number is registered on any state or federal Do Not Call list.
• You are solely responsible for all charges and fees associated with SMS/text messaging imposed by your wireless provider. Message frequency varies. Message and data rates may apply.
• You may opt-out of the Service anytime by texting STOP to in reply to one of our branded texts or clicking the unsubscribe (‘OPT OUT’) link. You'll receive a one-time opt-out confirmation text message. No further messages will be sent to your mobile device, unless initiated by you.
• We may change any short code or telephone number we use to operate the Service at any time. Any messages, including STOP or HELP requests, you send to a short code or telephone number we have changed may not be received and we will not be responsible for honoring requests made in such messages. To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the Service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Early Black Friday Sale

25% 25% 25% off eligible products, up to 2,500€ of maximum discount on the order. Offer is not valid for loose diamonds. Product exclusions may apply. This offer expires at 11.59pm 15th April 2024. The offer cannot be combined with any other promotion or discount code, and cannot be applied retroactively.

Offer is valid while supplies last. Void where prohibited or restricted. Void if sold, exchanged, copied or transferred. The offer terms and conditions are subject to change at any time without prior notice.

Exchange will be offered at the same price of the purchase or higher. Our full refund policy applies to the rest of orders. We are happy to exchange your ring for another size as per our return policy.

Should you opt for an exchange, your new ring may contain fewer or more diamonds or a reduction or increase in precious metal weight which may cause an increase or decrease in the price. The promotion remains applicable to the size change for 30 days.

Discount cannot be redeemed for cash. No correspondence will be entertained regarding this promotion or these Terms and Conditions.

Price Match Offer

• We will only price match like for like online/store products and offers. i.e specifications will need to match exactly and links are required to verify price match.
• When price matching against individual certified diamonds, please be aware this will be subject to availability. We will endeavour to find an alternative.
• We cannot accept Interest Free Finance, Amex or corporate cards for price match sales.
• We will not price match with Ebay/Amazon/Marketplaces or Private Sales websites.
• We do not price match with lab grown or treated diamonds.
• For purchases in stores, price match sign off will be at Manager's discretion.
• Price match orders may not be possible or eligible for fast track production.
• No other promotional codes or sale offers will apply to price matched sales.
• This will not apply if the selected retailer is in administration or closing down. Nor will the price match apply if the purchase is made in an outlet store.
• We have the right to refuse price matches.
• Competing prices must be in the same currency.
• The Diamond Price Guarantee only applies before you purchase your "Company name" diamond. Once you purchase from "Company name", if you are not satisfied with your purchase, you can return your diamond to us within 30 days.
• The Diamond Price Guarantee does not apply where the competitor or Neve Jewels has made a pricing error or typographical error on an item.
• The Diamond Price Guarantee does not apply where the competitor or Neve Jewels has made a pricing error or typographical error on an item.
• The Diamond Price Guarantee does not apply where the competitor or Neve Jewels GmbH has made a pricing error or typographical error on an item.
• If Neve Jewels decides to match a competitor's price, we will honour the new price for 24 hours.
• If Neve Jewels decides to match a competitor's price, we will honour the new price for 24 hours.
• If Neve Jewels GmbH decides to match a competitor's price, we will honour the new price for 24 hours.

Jewellery Care Plan

Neve jewels Ltd offers this added protection for your fine jewellery. The Jewellery Care Plan may be purchased to cover any carat gold, gemstone, or diamond jewellery within 30 days of the original purchase at Neve Jewels Ltd.

For this service plan to remain valid, authorised Neve Jewels ltd craftsmen must perform all workmanship, repairs and custom work.

We will furnish the labour and parts necessary to maintain the merchandise in a useable and wearable condition, provided such service is necessitated by merchandise wear during normal usage of the merchandise under conditions for which it was designed. This service plan is a “repair” plan and all decisions regarding repair or replacement will be the sole right of Neve Jewels Ltd.

Our Jewellery Care Plan does not cover loss or theft, excessive abuse or neglect, improper treatment or damage caused by accidents, fire or acts of God. Original receipt must be attached to verify merchandise covered and purchase of plan. This plan is non transferable. The plan varies in price from 120€ for 1 year to 470€ for 5 years.

The plan covers the following repairs and services.

• Re-tipping of claws once per 12 months
• Rhodium plating for rings in white gold, once per 12 months
• Chain/bracelet soldering, once per 12 months
• Resetting/tightening diamonds and gemstones, once per 12 months
• Cleaning, inspection and polishing per 12 months
• Replacement backs on earrings, once per 12 months
• Soldering earring posts, once per 12 months
• Clasp replacement (same as original), once per 12 months
• Ring sizings up to 2 sizes, maximum once per policy (does not cover reshanking of rings; certain styles of rings are not suitable for resizing and are excluded from the resizing service under this Plan)

Returns And Refunds

• The jewellery is not engraved, bespoke or resized.
• The jewellery is in its original, perfect state and the barcode security tag is intact.
• Eligible products must be returned within 30 days after reception, unworn and in pristine condition.
• The jewellery is returned within 30 days from the date of dispatch.

Any diamond fallen out of the ring or lost will not be covered under our return policy and no replacement will be guaranteed. We strongly advice you to get the jewellery insured to protect yourself against such mishaps. Our advice to you is to inspect your item as soon as it arrives, and notify Diamonds Factory for any defect or damage, if you find any issues please contact us on 0207 138 3672 or email us at service@diamondsfactory.ie.

The jewellery sold at discount prices cannot be replaced at same discounted price.

The delivery costs for returning the product will be customer's sole responsibility and will only be refundable in the event that there is a manufacturing fault with the product. 

Note: Please return your purchase via Royal Mail Special Delivery or FedEx/ UPS and insure the package for the full amount of the purchase. Diamonds Factory is not responsible for damage or lost package during shipment.

Damaged And Used Items

• You must check the products as soon as you receive the same, with regards to any fault or damage. Kindly notify the same within 30 days from the date of delivery and we shall arrange for replacement. However, failing to do so within 30 working days will not be acceptable for any refunds.
• Returned merchandise must be undamaged and in "new and unused condition." Items showing obvious signs of wear or alteration by a jeweller other than Diamonds Factory will not be accepted. Every product comes with a bar coded security tag which needs to be intact, breaking this tag will void your 30 Days returns.
• Any item repaired, resized or engraved by a third party not registered with or approved by Diamonds Factory jewellery workshop will void the manufacturing warranty.
• Items sent to our office without secure packaging and shipped beyond the return period, will not be eligible for refunds.
• All earrings must be returned unworn to be eligible for an exchange.

Ring Resizing

Getting the size of your ring right can be a complicated matter. We do offer resizing options depending on your ring type and complexity. Worn items can be resized except full eternity rings. Refer below for the resizing process and additional information. Our team is always available to help if you have any questions regarding the size of your ring.

Engagement and Diamond Rings: For plain bands, non-diamond or non-gemstone set rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after reception of the item. 

For any resizing exceeding two sizes, we will charge a fee of 69€.

For diamond-set or gemstone-set engagement rings (including custom-made rings), items must be assessed in order to ensure whether they can be resized, or whether they need to be remade. In both cases within 30 days resizing will be complimentary up to 2 sizes up and down, anything above 2 sizes will incur a minimum charge of 69€.

Eternity Rings: Full eternity rings: Due to the nature of the setting, full eternity rings cannot be resized and must be replaced within 30 days of receipt. This price will depend on the cost difference between sizes with a minimum charge of 69€. Please contact our team to discuss alternative options for your ring.

Half & ¾ eternity rings: Due to the nature of the setting, all half and ¾ eternity rings must be assessed in order to ensure whether they can be resized or whether they will need to be remade for which costs will apply.  This price will depend on the cost difference between sizes with a minimum charge of 69€.

Wedding Rings: For plain bands, non-diamond or non-gemstone set wedding rings, we offer complimentary resizing up to 2 sizes up or down within 30 days after receipt of the items. For resizing exceeding two sizes, we charge a fee of 69€. All rings will be assessed by our team prior to confirming the price.
Diamond-set or gemstone-set wedding rings must be inspected prior to resizing to ensure that the nature of the setting will allow a resizing.

Custom-made rings: We offer complimentary resizing for up to two sizes up or down within 30 days of receipt provided that a resizing is possible. For a resizing exceeding 2 sizes we charge a fee of 69€. Upon receiving your request, our team will assess if the resizing is possible and discuss it with you. Depending on the complexity of your ring, the resizing may result in additional costs that shall be borne by you. This also applies if the ring has to be made anew from scratch if it cannot be resized as desired. You will be informed about any additional costs in advance. It will then be clarified whether the size change should be carried out.

Replating

To maintain the white gold whiteness of your jewellery through the years, your ring might need to be replated. We do offer Rhodium plating along with cleaning and polishing for a fee of 59€. Please contact our team for more information.